Concierge Security
Overt provides professional concierge security across Cardiff, South Wales, the South West of England and nationwide. Our multi-skilled officers combine SIA security training with strong customer service, acting as the welcoming first point of contact while controlling access, protecting the premises and supporting day-to-day operations. Cover is available 24/7/365 with full real-time accountability.
All officers are SIA licensed where required, screened to BS 7858:2012, and trained to one consistent standard. Shifts are supported by live GPS tracking, task confirmation and lone-worker monitoring so attendance and activity are visible in real time.
Why choose Overt for concierge security?
Dual capability — Security presence plus high-standard customer service, protecting both the premises and the client’s reputation
Real-time accountability — Live GPS, task confirmation and incident reporting provide an auditable record of service delivery.
Consistent delivery — Same briefing, standards and live systems whether covering one site or a multi-site portfolio.
Property management experience — Long-term multi-service relationships such as with Ringley Group (waking watch, concierge and security across their sites for over five years) demonstrate our ability to deliver consistent, reliable cover that property managers can depend on without needing multiple suppliers.
Social value — Officers employed locally to the contract where possible.
Flexible and multi-skilled — Officers can handle security and front-of-house duties; service can be combined with manned guarding, mobile patrols or other Overt services.
Dedicated account management — Named contact with director involvement available on complex contracts.
Pricing Structure & Value
Concierge security starts from a baseline unit-of-hours rate that can be reduced with multi-service discounts when combined with manned guarding, cleaning, or CCTV installation and maintenance, or with multi-site discounts for clients using us across several locations.
FAQs
Are your concierge officers SIA licensed?
Yes. Officers are SIA licensed where required and screened to BS 7858:2012.
What accreditations do you hold?
SafeContractor, ISO 14001, ISO 9001 and full compliance with SIA requirements.
Can you support residential or property-management contracts?
Yes. We have ongoing experience with property groups such as Ringley Group and public-sector clients including Cardiff Council and Vale of Glamorgan Council.
How is attendance and activity evidenced?
Live GPS tracking, real-time task confirmation and incident reports provide a clear auditable record.
Is cover available 24/7?
Yes. Concierge security is available 24 hours a day, 365 days a year.
Can this service be combined with other Overt services?
Yes. Common combinations include manned guarding, Cleaning and CCTV Installation or Maintenance.
Do you offer same-day deployment?
Yes, Overt can deploy same-day cover on a nationwide basis.
We Provide Concierge Security for These Sectors:
Our Happy Customers
Cardiff Council Local authority for Cardiff
"I have worked with Overt on a number of projects across the Council. They are very professional and demonstrate their full experience and expertise, particularly when it comes to more intrusive or complex jobs.
Steve, the Director, has never failed to impress me with the level of industry knowledge and support he provides. I would have no hesitation in recommending Overt for security-related requirements."